Privacy Policy
The privacy of every visitor and customer is treated as a priority by Lottus Home Fashions. This policy explains what information is collected, how it is used, and the choices made available to protect personal data.
Data Protection
Encrypted & Secured
No Data Selling
Never Sold to Third Parties
Your Rights
Access, Update & Delete
Transparency Is
Built into Every Visit
This privacy policy is published by Lottus Home Fashions, a textile manufacturer based in Karur, Tamilnadu, to explain how personal information submitted through enquiry forms, WhatsApp, calls, and this website is collected, stored, and protected.
By browsing this website or submitting an enquiry, the visitor is considered to have read and accepted the practices described in this policy. Each section below can be navigated directly using the index provided.
In Plain Terms
Your name, phone, and enquiry details are used only to respond to your request - nothing more.
Information is never sold to advertisers, never shared with unrelated third parties, and is retained only for as long as necessary to fulfil your order or enquiry.
What Information Is Collected
Only the information necessary to respond to enquiries, process orders, and improve the website experience is collected from visitors and customers.
Contact Details
Name, phone number, email address, and company or institution name are collected when an enquiry form is submitted.
Enquiry Information
Product interest, required quantity, size specification, and message content are collected to prepare an accurate quote.
Website Usage Data
Pages visited, time spent, and device/browser type are collected automatically to understand how the website is used.
Communication Records
Records of calls, WhatsApp messages, and emails exchanged with our team are retained to maintain order history.
Order & Billing Details
Shipping address, GST number, and billing information are collected only when a confirmed order is placed.
Cookies & Identifiers
Browser cookies and similar identifiers are used to remember preferences and measure website performance.
How Your Data Is Put to Work
Information collected is used strictly for the purposes outlined below - never for unrelated marketing or resold to third-party advertisers.
Responding to Enquiries
Contact and enquiry details are used to prepare quotes, answer questions, and follow up on product requirements.
Processing Orders
Billing and shipping information is used solely to fulfil confirmed orders and arrange delivery to the correct address.
Improving the Website
Aggregated, anonymised usage data is reviewed to identify which pages and products are most useful to visitors.
Sending Order Updates
Phone and email contact details are used to share order confirmations, dispatch updates, and delivery tracking.
Maintaining Records
Communication history is retained to resolve any future queries or disputes related to a specific order.
Legal Compliance
Certain billing and GST information is retained as required under applicable Indian tax and commerce regulations.
Essential Cookies
Required for core website functions such as form submission and page navigation - these cannot be disabled.
Analytics Cookies
Used to understand visitor behaviour and improve website content - anonymised and aggregated before review.
Preference Cookies
Used to remember language or display preferences selected by the visitor during their browsing session.
Who Information Is Shared With
Personal information collected by Lottus Home Fashions is shared only in the limited circumstances described below - never for unrelated commercial gain.
Never Sold to Advertisers
Personal information is never sold, rented, or traded to advertising networks or unrelated third parties under any circumstance.
Logistics Partners Only
Shipping address details are shared only with courier and logistics partners strictly for the purpose of order delivery.
Legal Requirements
Information may be disclosed if required by law, court order, or a valid request from a government authority in India.
Service Providers
Limited data may be shared with trusted service providers (e.g. payment processing) bound by confidentiality obligations.
How Information Is Kept Secure
Reasonable technical and organisational measures are implemented to protect personal information from unauthorised access, alteration, or disclosure.
Encrypted Transmission
Restricted Access Controls
Verified Staff Access Only
Regular Security Reviews
While every reasonable precaution is taken, no method of transmission over the internet is guaranteed to be 100% secure. Absolute security of data transmitted to this website cannot be warranted.
Rights Available to Every Visitor
Every visitor and customer is entitled to the following rights regarding their personal information held by Lottus Home Fashions.
Right to Access
A request can be made at any time to know what personal information about you is held by Lottus Home Fashions.
Right to Correction
Inaccurate or outdated personal information can be corrected upon request by contacting our privacy team.
Right to Deletion
Personal information can be requested for deletion, subject to any legal or accounting retention requirements.
Right to Restrict
Further use of personal information for certain purposes, such as marketing follow-ups, can be restricted on request.
Right to Withdraw
Consent previously given for data collection can be withdrawn at any point without affecting prior lawful processing.
Right to Complain
A concern regarding how personal data has been handled can be raised directly with our team for resolution.
How Long Data Is Kept & Reviewed
Information is retained only for as long as necessary for the purpose it was collected, and this policy is reviewed periodically to reflect current practice.
| Data Type | Retention Period | Reason |
|---|---|---|
| Enquiry Records | 12 Months | Enquiry details are retained for 12 months from the date of last contact, unless converted into a confirmed order. |
| Order & Billing Data | 8 Years | Order and billing records are retained for 8 years to comply with applicable Indian tax and accounting regulations. |
| Website Analytics | 26 Months | Anonymised website usage data is retained for up to 26 months for trend analysis before automatic deletion. |
| Marketing Consent | Until Withdrawn | Marketing communication preferences are retained until consent is withdrawn by the recipient at any time. |
Periodic Review
This privacy policy is reviewed periodically to ensure it reflects current data handling practices and applicable Indian regulations. Material changes will be reflected with an updated revision date at the top of this page.
Continued Use
Continued use of this website following any update to this policy is considered acceptance of the revised terms. Visitors are encouraged to review this page periodically.
Questions About
Your Privacy?
Any question regarding this privacy policy, or a request to access, correct, or delete personal information, can be directed to our team using the contact details below.
LOTTUS CREATIONS
84, Vaiyapuri Nagar 2nd Cross,
Near Siva Biriyani Shop,
Sengunthapuram (PO),
Karur - 639002, Tamil Nadu